Log calls in seconds by using available data, and automatically issue instructions to service providers by email and smartphone. SLA's and KPI's are automatically calculated, and all aspects of asset management are provided for.
Call Logging, Monitoring, Resource Planning, Invoicing and More
Fast Track Help Desk software will automate your operations and save your staff time, by managing all areas of call logging, task distribution, work monitoring, escalation & jeopardy analysis, SLA's and KPI's, invoicing and more. Licences available from £1 per user per day. For further details, click the link at the bottom of the page.
Key automation aspects:
- Log Calls in about 15 seconds
- Automatic Email Updates for Callers and Service Providers
- Labour Resource Planning
- Timesheets and Customer Invoicing
- Measurable Staff Cost Reduction
Fast Track Help Desk & PPM provide the powerful, scalable tools you need to automate your maintenance activities. Small groups and standalones are supported, scaling up to web access for service providers and customers, including self-service from anywhere. Full cost, performance, SLA and KPI monitoring is provided.
Fast Track Help Desk & PPM provide Real Time Access for Service Providers. No longer will you be limited to a daily service provider instructions report. Whether service providers are on your staff or external contractors, they will have live access to full requirements details, and will be notified to check their live views when there are last-minute changes.
Utilising Email and Text notifications, Fast Track Help Desk & PPM keep applicable staff members and service providers up to date on all aspects which concern them. Fast Track Alerts reminds staff and service providers when new jobs have been logged, when jobs are approaching escalation and/or jeopardy, and much more.
The Preview Pack includes brochures, webinar deatils, evaluation software download links (where applicable) and details of licences from £1 per user per day.